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Frequently Asked Questions
Brand
Wiley was born in San Diego, California. Today we work out of the mountains of Reno, Nevada.
We are located in a number of shops across the US. If you are interested in carrying Wiley Body please send an email to hello@wileybody.com. If you would like to find out if we're carried in a store near you, email us with your zip code and we'll get back to you.
Order
Due to the delicacy of our products, we are currently unable to process returns or issue refunds. Please know that if you have any queries about your purchase, you can always connect with us at hello@wileybody.com
In the event that your package arrives damaged or there's a mix-up with your order, please don't hesitate to get in touch. We're here to help!
Please note that Wiley Body is not responsible for lost packages.
Please email us as soon as possible if you need to cancel your order and we'll try our best to process your request. Please note that we’re unable to cancel an order once it has been fulfilled by our warehouse.
All domestic orders ship via USPS +/ UPS. Flat rate shipping is $6.50 for orders under $65.00. We offer free shipping for domestic orders over $65.00.
We typically ship orders within 2-3 business days after the order is placed. After you place your order you will receive a confirmation email with tracking information. Orders placed after 1pm PST are processed the next business day.
Products
Never. We love our furry animals too much for that. The only animals we test on are (willing) human participants.
Wiley products are cruelty free and formulated without SLS, SLES, parabens and phthalates.
All Wiley products are made in the US using ethically sourced global ingredients.